Return Policy – Kion

60-Day Money-Back Guarantee

We’re confident you’ll love our products as much as we do, which is why we’re happy to back them with our 60-Day Satisfaction Guarantee. If for any reason you’re not fully satisfied, just let us know and we’ll work with you to find the perfect replacement, or facilitate your return.

Exchange Details:

We’re happy to provide you with an exchange of equal or lesser value
Opened items are not required to be returned
Unopened products must be returned to qualify for an exchange
International orders are exempt from exchanges
A $7.95 shipping fee will applied to all exchanges
Exchange requests past 60 days (from date delivered) will not be honored
Product exchanges will negate eligibility for refund on the original order

Return Details:

International orders are exempt from returns
Unopened products must be returned to qualify for refund
Refunds will be processed less the original shipping paid.
Customer is responsible for return shipping costs.
Refund requests past 60 days (from date delivered) will not be honored
Any return received without prior approval will not be eligible for a refund

Our 60-day guarantee applies only to your first purchase of an individual product. Should you happen to encounter other issues, please contact our Support Team.

Kion reserves the right to deny refund or exchange requests at our discretion.

KionCash Terms and Conditions

*Please view the full conditions list here

Orders earning, or placed with KionCash whether partially or in-full, are eligible for exchange in accordance with the above policy
Orders earning, or placed with KionCash whether partially or in-full, are eligible for in-store credit valid on getkion.com only.
KionCash cannot be toward future subscription renewals

Additional Exclusions: